You can customize your jewelry by selecting the product you like and then using our customization tool. These may include choosing color and selecting the engraving you like.

We use highest grade stainless steel 316L in our jewelry. Gold color is 18k gold coat with PVD

Yes, you can typically see a digital preview of your customized jewelry during the customization process on our website. This allows you to review and approve the design before placing your order.

Some customization options may have limitations based on the type of jewelry. Please review the product descriptions and customization guidelines for details.

You can clean most jewelry with mild soap and water, avoid exposure to harsh chemicals, and store it in a jewelry box or pouch to prevent scratches

The estimated delivery time can vary based on the complexity of customization and your location. You can find the estimated delivery time for your specific order during the checkout process.

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment.

Our shipping policy, including pricing and estimated delivery times, is detailed on our website. Please refer to our shipping information page for specific details.

If your order arrives damaged or is incorrect, please contact our customer support team within 10 days of receiving it. We will assist you in resolving the issue.

We accept various payment methods, including credit cards, debit cards and crypto. You can select your preferred payment method during checkout.

The cost of customization is typically included in the total price of the product. These fees will be clearly stated during the customization process.

We may offer discounts or promotions for bulk orders or special occasions. Please check our promotions and social networks for the latest offers.

Our return policy allows you to return non-customized items within 30 days of receipt for a full refund or exchange.

Customized jewelry is made specifically for you and cannot typically be returned unless there is a mistake on our part in the customization or if the product arrives damaged or defective.

If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact our customer support team immediately. We will work to resolve the issue promptly.

Refunds are typically processed within 15 business days after we receive and inspect the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

We take data security seriously and implement industry-standard security measures to protect your personal information. Our website uses encryption technologies, and we have strict access controls in place to safeguard your data.

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with service providers who assist us in order processing and shipping.

Yes, your payment information is securely processed through trusted payment gateways that comply with industry security standards. Your credit card details are encrypted to ensure your financial data is protected.

We use cookies to enhance your browsing experience and collect anonymous information about website traffic and user behavior. You can manage your cookie preferences in your browser settings.

We offer unisex and adjustable cuffs, other products only have one size. Check on the individual product description.

Detailed care instructions for your specific jewelry type can be found on our website. Proper cleaning and maintenance can help extend the life and beauty of your jewelry.

Our jewelry may come with a warranty covering manufacturing defects. The specific warranty details can be found on the product page or in our warranty policy on our website.

We offer a variety of customization options based on the type of jewelry you choose. The available customization options are listed on each product page.

Yes, you can add engravings or inscriptions to your customized jewelry. This option is available for many of our products, allowing you to add a personal touch to your piece. You'll find specific details and character limits on the product page.

You can reach our customer support team through our "Contact Us" page or live chat

Our customer support team typically operates during our business hours, which are 10-19 GMT+1. We aim to respond to inquiries as quickly as possible during these hours.

Yes, we provide live chat support during our business hours. You can access live chat through the "Chat" feature on our website for real-time assistance.