Terms and Conditions
Last Updated: August 17, 2024
Welcome to WAV ("we," "our," or "us"). Before you browse or make any purchases on our website wavbrand.com (the "Website"), please carefully review these Terms and Conditions ("Terms"). By accessing or using this Website, you agree to abide by these Terms. If you do not agree with these Terms, please do not use the Website.
General
1.1. Acceptance of Terms: By using the Website, you agree to comply with and be bound by these Terms, including our Privacy Policy. If you do not agree with any provision of these Terms, please refrain from using the Website.
1.2. Modification of Terms: We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically for changes. Continued use of the Website after the posting of modifications will constitute your acceptance of the revised Terms.
Customized Jewelry
2.1. Product Descriptions: We strive to provide accurate descriptions and images of our customized jewelry products. However, variations in color, size, and appearance may occur due to the nature of customization.
2.2. Returns and Refunds: You have 15 days from the date of receipt to return or request a refund for non-customized items. For customized jewelry, due to its unique and personalized nature, we cannot offer returns or refunds unless we have made a mistake in the customization. Customized items are created specifically for you, making them ineligible for resale.
Product Warranty
3.1. Lifetime Warranty Coverage: We offer a lifetime warranty on all our products, including customized jewelry, covering any defects in materials or workmanship. This warranty covers breakage and any mistakes made by us during the engraving process. However, this warranty does not extend to plated materials, which are subject to normal wear and tear over time.
3.2. Warranty Exclusions: This warranty does not cover damage caused by accident, misuse, neglect, unauthorized repair, or normal wear and tear of plated materials. Any modifications or alterations to the product will void this warranty.
3.3. Warranty Claims: To make a warranty claim, please contact us at contact@wavbrand.com with your order number and a description of the issue. We may require you to send the product back to us for inspection. If the product is found to be defective under the terms of this warranty, we will repair or replace it at no additional cost to you.
Orders and Payment
4.1. Order Confirmation: After placing an order on our Website, you will receive an email confirming receipt of your order. This email does not constitute an acceptance of your order; it is a confirmation that we have received it.
4.2. Payment: We accept payment via the methods specified on our Website. Payment is due at the time of placing your order.
Shipping and Delivery
5.1. Shipping Fees: Shipping fees will be calculated and displayed at checkout. You are responsible for paying any applicable shipping fees.
5.2. Delivery Time: We make our best efforts to deliver your customized jewelry within the estimated time frame specified on the product page. However, delays may occur, and we are not responsible for any such delays.
Intellectual Property
6.1. Trademarks and Copyrights: All content, logos, trademarks, and intellectual property displayed on this Website are owned by us or our licensors and are protected by applicable copyright and trademark laws. You may not use our intellectual property without our prior written consent.
Privacy Policy
7.1. Data Collection and Use: We collect and use your personal information in accordance with our Privacy Policy, which is incorporated into these Terms. Please review our Privacy Policy to understand how we handle your data.
Limitation of Liability
8.1. No Warranty: We make no warranties or representations about the accuracy or completeness of the content on our Website. Your use of the Website is at your own risk.
8.2. Limitation of Liability: To the extent permitted by law, we shall not be liable for any indirect, consequential, special, or punitive damages, even if we have been advised of the possibility of such damages.
Governing Law and Jurisdiction
9.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the USA.
9.2. Jurisdiction: Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located within [Your Jurisdiction].
Contact Information
10.1. Contact Us: If you have any questions or concerns regarding these Terms or any aspect of our Website, please contact us at contact@wavbrand.com.
By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms constitute the entire agreement between you and WAV regarding the use of our Website and supersede any prior agreements.
